Heating & Boiler Cover Service Plans
As members of our Boiler cover, our engineers will be on hand to fix problems which occur on your system. If your hot water doesn’t come on in the morning or your radiators aren’t heating up, we’ll send an engineer to help, and if any repair work is required, we’ll cover the costs of all parts and labour.
PRIORITY ESSENTIAL
p/month
Annual Service & Health Check
Central Heating System
Annual Boiler Service & Heating System Health Check
Comprehensive annual service on a single natural gas boiler
Boiler will be opened up to clean key components
Parts to be checked for operational safety & ratios restored to manufacturers guidelines
Engineer check on heating system to ensure all in good working condition
Central Heating System
All repairs to the central heating system & primary hot water pipework within the property
Standard radiators & associated valves
External expansion vessels
Pressure relief valves
Gauges & external filling loops
PRIORITY COMPLETE
p/month
Annual Service & Health Check
Boiler & Controls
Central Heating System
Annual Boiler Service & Heating System Health Check
Comprehensive annual service on a single natural gas boiler
Boiler will be opened up to clean key components
Parts to be checked for operational safety & ratios restored to manufacturers guidelines
Engineer check on heating system to ensure all in good working condition
Boiler & Controls
Boiler breakdowns & repairs
Heating controls including thermostats, programmers, motorised valves & domestic sized pumps
The boiler flue including the flue terminal up to 1m in length
Boiler replacement cover if less than 7 years old & deemed irreparable
£400 off the cost of a new boiler if more than 7 years old & deemed beyond economic repair
Your gas supply pipe from the meter
Central Heating System
All repairs to the central heating system & primary hot water pipework within the property
Standard radiators & associated valves
External expansion vessels
Pressure relief valves
Gauges & external filling loops
FAQ
Callout Times
MONDAY – FRIDAY If you call us with a breakdown between the hours of 6pm – 12am we will attend on the following day.
SATURDAY If you call us with a breakdown between the hours of 9am – 12pm we will attend on the same day.
SUNDAY Any boiler emergencies on a Sunday will be carried out the following day.
Closed the 8 public holidays
** In the event of a water burst, we aim to call out on the day but we will provide an explanation over the telephone of how to isolate the leak via the stop tap.
A member of the office staff will contact you to arrange your initial inspection.
Please see ‘What’s not included?’, which details the boiler models we do not cover. Prior to our visit we may ask you to provide us with photographs of your boiler and heating system. If at the initial inspection it is determined that we cannot provide Homecare cover, we will advise either a repair to the boiler and the cost of that repair, a replacement boiler or our package that includes a boiler service only. If the customer decides not to proceed with one of our options, the customer will be liable for the cost of the service of £50.
We will carry out a boiler service at your initial inspection then annually. We aim to carry out annual services between the months of March – August.
There is no excess to pay. If you are on the Complete Homecare Cover Service Plan, there will be an excess of £50 for toilet repairs.
Unlimited callouts.
Monthly direct debit, following the initial inspection.
We will aim to be with you on the day or within 24 hours for further details regarding office hours and out of office hours. If your job is NOT an emergency, we will prioritise your enquiry accordingly and this may be subject to a 2-3 day lead time.
12 months minimum term agreement with automatic renewal (if the policy is cancelled within this time period the customer will be liable for the full 12 month period).
